We arrive...
Skip the lines, do your ckeck-in online before your arrival. Sign in on your user space by clicking on the main header and then on the sub-section "My Alpvision". Enter your user number received by e-mail. If you have lost your user number, please contact us.
You can order all your services via this user space. A piece of cake !
You can order all your services via this user space. A piece of cake !
Your accommodation is available from 4 p.m the day of your arrival.
In case of late arrival (after 5 p.m), please inform us in order to prepare your keys in an enveloppe outside the office. This service is free.
Skip the lines by doing your check-in before your arrival.
In case of late arrival (after 5 p.m), please inform us in order to prepare your keys in an enveloppe outside the office. This service is free.
Skip the lines by doing your check-in before your arrival.
We do everything we can to get your accommodation ready as soon as possible.
Contact us so that we can best respond to your request.
Contact us so that we can best respond to your request.
You can collect your keys at the location indicated on your confirmation email. Find the address of our receptions on our contact page.
In case of late arrival, an envelope with your name will be in front of the reception, so you can freely access your accommodation.
Here are the links for switzerland:
Veysonnaz
Nendaz
Here are the links for France:
Chamrousse
Orelle
Termignon
Valfréjus
Châtel
In case of late arrival, an envelope with your name will be in front of the reception, so you can freely access your accommodation.
Here are the links for switzerland:
Veysonnaz
Nendaz
Here are the links for France:
Chamrousse
Orelle
Termignon
Valfréjus
Châtel
We will be happy to meet you. Find our opening hours on the contact page.
We would be happy to free you from this task during your vacation. If cleaning is optional in your accommodation, you can do it yourself. We will provide you with an accurate list of items that need to be cleaned once there. A check will be made on your departure to check that everything is in order.
Have you booked accommodation that accepts pets? We are delighted! An animal tax of 50 € (France) or 50 CHF (Switzerland) will be requested per accommodation, per pet.
If parking is included in your accommodation, you can park there.
If no parking is included in your accommodation, parking spaces at the residences are available subject to availability and if they are not private.
You can opt for our additional paid parking service (indoor or outdoor, depending on availability).
If no parking is included in your accommodation, parking spaces at the residences are available subject to availability and if they are not private.
You can opt for our additional paid parking service (indoor or outdoor, depending on availability).
If you have not fully completed your registration, you will have to pay the tourist taxes and the deposit for your accommodation. The prices of your deposit and your tourist taxes are indicated in the emails we sent you.
Tourist taxes are entirely paid to local authorities.
For more information on your deposit, please consult the dedicated section.
Tourist taxes are entirely paid to local authorities.
For more information on your deposit, please consult the dedicated section.
Yes, we are there
In order to avoid you having to do laundry on your return, we have set up a sheet and linen service which you can choose directly in your Guest area (Menu <My Alpvision) or by contacting us. This service is mandatory for some accommodations (please refer to your reservation details). If this service is optional for your reservation, you can bring your own sheets and towels.
The inventory of your accommodation has been carried out. Please report any anomaly to us no later than 24 hours after your arrival.
After this period, you will be responsible for any damage or loss and you will be required to pay for it before your departure.
After this period, you will be responsible for any damage or loss and you will be required to pay for it before your departure.
In Switzerland, accommodation are equipped with Internet. In France, most receptions have Wi-Fi available free of charge during opening hours.
We are here to help you! A 24/7 emergency service is at your disposal.
Please note that any abuse or non-urgent call will be billed at 50 € or 50CHF and will be withdrawn from your deposit.
In Switzerland:
- Nendaz: +41 79 255 24 94
- Veysonnaz: +41 76 754 46 71
In France:
- Chamrousse: +33(0)4 79 65 42 42
- Châtel: +33 (0)4 50 73 24 94
- Orelle: +33(0)4 79 65 42 42
- Termignon: +33(0)4 79 65 42 42
- Valfréjus: +33(0)4 79 65 42 42
Please note that any abuse or non-urgent call will be billed at 50 € or 50CHF and will be withdrawn from your deposit.
In Switzerland:
- Nendaz: +41 79 255 24 94
- Veysonnaz: +41 76 754 46 71
In France:
- Chamrousse: +33(0)4 79 65 42 42
- Châtel: +33 (0)4 50 73 24 94
- Orelle: +33(0)4 79 65 42 42
- Termignon: +33(0)4 79 65 42 42
- Valfréjus: +33(0)4 79 65 42 42
On holiday? But yes, it's possible! Laundry room with washing machine and clothes dryer are at your disposal in most cases.
Laundries are indicated in the buildings.
Usually, you will have to pay with change so bring coins.
If in doubt, do not hesitate to contact reception.
No laundry room in sight? This option was not indicated in your accommodation.
Laundries are indicated in the buildings.
Usually, you will have to pay with change so bring coins.
If in doubt, do not hesitate to contact reception.
No laundry room in sight? This option was not indicated in your accommodation.
Fortunately, you don't have to carry all of this! We have baby cots and children's chairs for hire. Book this service via your Guest area (Menu <My Alpvision) or contact us.We can provide you with this material directly in your accommodation for 20 € or 20CHF.
Thanks for this question :) It's good for our environment!
Several containers are available in the streets for other waste (glass, plastics, cardboard, ...).
In Switzerland, you must use taxable garbage bags for household waste. You have the possibility of buying one or more bags at the tourist office.
In France, please put your household waste in a closed bag.
You will receive detailed information upon arrival. Contact the Tourist Office for more information.
Several containers are available in the streets for other waste (glass, plastics, cardboard, ...).
In Switzerland, you must use taxable garbage bags for household waste. You have the possibility of buying one or more bags at the tourist office.
In France, please put your household waste in a closed bag.
You will receive detailed information upon arrival. Contact the Tourist Office for more information.
We lend fondue, raclette and chocolate machines for free at the reception, subject to availability and on demand.
If the machine is damaged or unreported, Alpvision will charge your deposit.
If the machine is damaged or unreported, Alpvision will charge your deposit.
Yes, we have many discounts with our partners.
Find out about them all by heading to the destination page.
And don't forget! From your second direct booking, you become a gold client and you can enjoy a lot of advantages, including up to 10% on your next stay (on demand and subject to availability). Make it happen, pay less.
Find out about them all by heading to the destination page.
And don't forget! From your second direct booking, you become a gold client and you can enjoy a lot of advantages, including up to 10% on your next stay (on demand and subject to availability). Make it happen, pay less.
Sniff. It's time to leave
Please leave your accommodation before 10 a.m. on the day of departure.
Do you want to leave later?
We offer you a free late departure until 12 noon
Do you want to stay after 12 noon ? Opt for the late departure service via your Guest area (Menu < My Alpvision) or contact us.
Late departures are subject to the availability of the accommodation and on demand.
Do you want to leave later?
We offer you a free late departure until 12 noon
Do you want to stay after 12 noon ? Opt for the late departure service via your Guest area (Menu < My Alpvision) or contact us.
Late departures are subject to the availability of the accommodation and on demand.
You can leave early and drop your keys where you picked them up. If the reception is closed, you can leave your keys in the key box in front of the reception provided for this purpose.
Any early departure does not give the right to any compensation.
Any early departure does not give the right to any compensation.
We offer a free departure on request until 12 noon!
Do you want to stay after 12 noon ? Opt for the late departure service via your Guest area (Menu < My Alpvision) or contact us.
Late departures are subject to the availability of the accommodation and on demand.
Do you want to stay after 12 noon ? Opt for the late departure service via your Guest area (Menu < My Alpvision) or contact us.
Late departures are subject to the availability of the accommodation and on demand.
Hope to see you soon again! You can return the keys where you received them.
In case we are not open, you can put them in the key box in front of the reception.
In case we are not open, you can put them in the key box in front of the reception.
We hope you had a wonderful vacation!
The day of departure, we kindly ask you to bring your linen and towels (if you have taken this service) to the reception. When the reception is closed, you can drop them in the trolley provided for this purpose in front of the reception.
You can return your keys where you received them.
In case we are not open anymore, you can put them in the key box in front of the reception.
If you left a deposit by credit card, everything is ok then! Your deposit will be released automatically by your bank after your departure.
If you left a deposit in cash, please contact the agency to arrange the time for the check on day of departure. If you want to leave early, it's possible. Just let us know one day before so that we can organize a smooth procedure for the check out.
For more information about your deposit, please refer to the dedicated section of the frequently asked questions.
The day of departure, we kindly ask you to bring your linen and towels (if you have taken this service) to the reception. When the reception is closed, you can drop them in the trolley provided for this purpose in front of the reception.
You can return your keys where you received them.
In case we are not open anymore, you can put them in the key box in front of the reception.
If you left a deposit by credit card, everything is ok then! Your deposit will be released automatically by your bank after your departure.
If you left a deposit in cash, please contact the agency to arrange the time for the check on day of departure. If you want to leave early, it's possible. Just let us know one day before so that we can organize a smooth procedure for the check out.
For more information about your deposit, please refer to the dedicated section of the frequently asked questions.
And more…
A full refund of your deposit depends on a satisfactory inspection of your accomodation after your departure.
If you left a deposit by credit card, your bank releases it 4 weeks after your departure. Alpvision Residences cannot act on this period, for this, you can contact your bank directly if necessary. In the event of damage, if the cost of such damage exceeds the amount of the deposit, the difference will also be debited from the credit card used for the reservation.
When you left a deposit in cash, please contact the agency to arrange the time for the check on day of departure. If you want to leave early, it's possible. Just let us know one day before so that we can organize a smooth procedure of the check out.
If you left a deposit by credit card, your bank releases it 4 weeks after your departure. Alpvision Residences cannot act on this period, for this, you can contact your bank directly if necessary. In the event of damage, if the cost of such damage exceeds the amount of the deposit, the difference will also be debited from the credit card used for the reservation.
When you left a deposit in cash, please contact the agency to arrange the time for the check on day of departure. If you want to leave early, it's possible. Just let us know one day before so that we can organize a smooth procedure of the check out.
The cancellation conditions described in your reservation apply. Standard cancellation conditions are described in the general conditions.
In a COVID context, Free of charge cancellation is possible for direct* Alpvision customers in the event of the following situations. Conditions apply. Contact our team for more information.
In a COVID context, Free of charge cancellation is possible for direct* Alpvision customers in the event of the following situations. Conditions apply. Contact our team for more information.
- Travel ban in the country you are staying in
- Quarantine imposed by the government on arrival or departure from the country you are staying in
- Closure of the borders between the country of departure and the country you are staying in
- Ski area entirely closed due to a governmental decision
We offer a lot of accommodation for the season and on a yearly basis. Please contact us for more information.